NHS 111

This is a telephone-based national NHS service that allows individuals to get medical advice 24 hours a day. It replaces the previous service offered by NHS Direct. When the surgery is closed ALL requests for medical help and advice now go through 111, including Brisdoc Out of Hours GP Service.

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be to attend an A&E department or Walk-in centre, or be put in touch with the Out of Hours GP Service for an appointment or visit. Community nursing and emergency dental treatment can also be arranged too if necessary.

If you have difficulties communicating or hearing, you can use the NHS 111 service through a textphone by calling 18001 111. Calls are connected to the TextDirect system and the textphone will display messages to tell you what is happening. A Typetalk Relay Assistant will automatically join the call. They will talk back what you've typed to the NHS 111 adviser and, in return, type back the adviser’s conversation, so you can read it on your textphone's display or computer.

Please remember that although NHS 111 is available 24 hours a day, we encourage patients to always contact ourselves directly at the surgery for advice and appointment requests during our normal working hours (8am- 6.30pm) when we will always be happy to help.

Walk-in Centres and Minor Injury Units

Both Walk-in Centres and Minor Injury Units are nurse lead centres where you can be seen without an appoinment. They are open 7 days a week and offer assessment, advice and treatment for a range of conditions.

Yate Minor Injury Unit
The Yate West Gate Centre
21 West Walk
Yate, BS37 4AX 

  • Cuts and grazes
  • Sprains and strains
  • Arm, lower leg & foot injuries – including broken bones
  • Bites – human/animal/insect
  • Minor burns and scalds
  • Minor head injuries
  • Broken nose/nosebleeds
  • Minor eye problems such as scratches, foreign bodies in the eyes

Opening times:
Monday- Friday      8.30am - 7.30pm
Weekends             10am- 1.30pm

X-ray facilities, are available Monday to Thursday 8.30am to 7.30pm (closed 4.30pm to 5pm) and Friday 8.30am to 4.30pm (closed 12.30pm to 1pm). 

Southmead Hospital Minor Injury Unit offers treatment for adults and children for a wide range of minor injuries. You can drop in with no appointment necessary - Opening hours: 24 hours a day, seven days a week.

Contact: Emergency Department, Gate 35                                                                                                                           

Bristol City NHS Walk-in Centre
59 Broadmead
Bristol, BS1 3EA                                                                                                                                                                                                                                                                                                                     

(Located within Boots, The Mall Galleries, Broadmead Shopping Centre)

Opening times:
Monday- Saturday  8am- 8pm
Sundays               11am- 5pm

South Bristol NHS Community Hospital

 South Bristol NHS Community Hospital, Hengrove Promenade, Hengrove, Whitchurch Lane, Bristol, BS14 0DE  * .

Opening hours: Seven days a week including bank holidays from 8am to 8pm. 

Both Minor Injury Units and Walk-in Centres will see patients with minor injuries.

In addition, Walk-in Centres are also able to see a range of other conditions including: Blood pressure checks, chlamydia screening, emergency contraception, coughs & colds, rashes, indigestion, vomiting & diarrhoea, and  women's health problems eg thrush.