Our Care Promise

The Downend Health Group 'Willow surgery' strive to provide a consistently high quality service to reflect the needs and wishes of the patient in a caring environment. In particular we aim:

  • To improve the health of the practice population by offering and promoting health prevention and advice on the self management of illness.
  • To work as a team to provide a multidisciplinary approach to all care
  • To provide a caring, supportive and safe environment for both staff and patients and to respect their privacy, dignity and independence.
  • To communicate effectively with both patients and other providers of care to ensure continuity of care.
  • To monitor targets, and carry out audit, and gather opinions of patients to improve the service we offer.
  • To safeguard confidentiality and information governance
  • To ensure all staff have continual professional development and to promote the training of General Practitioners.