Our GP Practice observes a strict policy in regards to delivering confidential services for all our patients, irrespective of their age group. Everyone working for the NHS has a legal duty to achieve confidentiality at all times about patient information and our staff take this very seriously.

We strictly follow the clear code of conduct to maintain the highest level of confidentiality. Our aim is to provide you with the best care at all times. To make this possible, sometimes your information may be shared with other members of our healthcare team or where a referral is required. If you dislike or do not wish your information to be shared, please do inform us. For more information please visit the NHS Care Records website.

In some occasions where a third party, for instance an insurance company, requests us to share your medical record, we will only do so if you have given us your explicit consent in writing. Please be advised, it is also your right to see any such information before it is passed on.

In some exceptional circumstances, we are legally bound to forward information without asking for your permission first, though this only happens in very rare circumstances, for example in protecting you or someone else from any sort of serious harm.

The Practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act. For even more information please visit the Information Governance website.

Privacy Notice

Downend Health Group (DHG) Privacy Notice

How we use your information - important information for patients

    • This practice handles medical records in-line with laws on data protection and confidentiality.
    • We share medical records with those who are involved in providing you with care and treatment.
    • You have the right to object to your medical records being shared with those who provide you with care.
    • In some circumstances we will also share anonymous medical records for medical research, for example to find out more about why people get ill.
    • You have the right to object to your information being used for medical research and to plan health services.
    • We share information when the law requires us to do so, for example, public safety or safeguarding matters, to prevent infectious diseases from spreading or to check the care being provided to you is safe.
    • You have the right to be given a copy of your medical record.
    • You have the right to have any mistakes corrected and to complain to the Information Commissioner's Office. 

Please see the full Practice Privacy Notice or pick up a copy from reception.

Further Information

If you require any further information please contact Dianne Holbrook, our Patient Services Manager.

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